Patient Access Representative - Per Diem Job ID 1684054

North Shore Medical Center; Miami (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

North Shore Medical Center is seeking a Per Diem Patient Access Clerk to join our admissions team. Welcome patients, verify identities, collect demographics and insurance details, and enter information into the hospital system to maintain smooth patient flow.

You will educate patients on financial responsibilities, ensure HIPAA compliance, follow hospital policies, and collaborate across departments to deliver courteous, accurate service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of relevant experience preferred.
• Proficiency with Excel and Microsoft Office applications.

Responsibilities

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient's identification and accurately assigns/identifies medical records.
• Collects and verifies all patient demographics and insurance eligibility and enters data into the hospital systems to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educates patients on financial responsibilities; identifies self-pay patients and potential solutions; processes residuals.
• Ensures adherence to hospital policies, SOPs, and HIPAA compliance.
• Meets performance standards in registration quality, confidentiality, and customer service.
• Collaborates with colleagues across Patient Access and other departments.

Skills

Customer service

Communication

Independent work

Multitasking

Fast-paced environment

Managed care knowledge

Medical terminology

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Computer systems navigation

Job description

Per Diem

Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.

We are North Shore Medical Center.

Per Diem

Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.

We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

Position Summary

Essential Functions and Duties

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient's identification and accurately assigns/identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.).
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Required Knowledge & Skills

• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Ability to prioritize and multitask
• Ability to work in a fast-paced, always changing environment
• Establishes and maintains an effective working environment
• 3rd party and managed care knowledge
• Medical terminology

Education And Requirements

High School Diploma or Equivalent required

• One to two years of relevant experience preferred
• Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member's health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.

• A safe and respectful work environment. We want our team members to enjoy the same sense of care and belonging that we provide for our patients.
• Teams that celebrate, empower, and uplift people. A supportive, inclusive culture, where people flourish and thrive is one that everyone embraces and deserves.

Must be able to pass Background and Drug Test screenings.