Patient Access Representative (Part Time, Nights)

St. Luke’s Health Network, Inc.; Quakertown (Bucks County); On-site; USD 22,000 - 33,000; Part time

Job summary

St. Luke's Health Network, Inc. in Quakertown is seeking a part-time night registrar to correctly identify and register patients, manage demographics, insurance verification, and real-time chart lookups. The role requires cross-training across locations and promotes patient self-service tools like MyChart.

Responsibilities include greeting patients, coordinating with departments, and ensuring accurate data entry while providing courteous service in a hospital setting.

Qualifications

• High school graduate or equivalent required.
• Certificate/Degree in health care related field preferred.
• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Knowledge of health information system (Epic) preferred.
• Previous medical administrative experience and/or health care related education courses preferred.

Responsibilities

• Identify/validate patient selection in hospital information system to maintain EMR integrity.
• Register patients: demographics, emergency contact, diagnoses, insurance, and guarantor verification.
• Transcribe orders and verify real-time insurance eligibility; handle pre-reg and post-reg needs.
• Cross-train across locations and departments; assist in outpatient and ED areas as needed.
• Greet patients and visitors; enforce visitor policy and provide courteous service.
• Answer main department lines; provide facility information and services.
• Promote MyChart and patient self-service capabilities.
• Assist patients with Welcome Kiosk and On My Way technology; monitor patient flow.
• Coordinate with practice or prior authorization to obtain referrals/pre-certs and reduce denials.
• Obtain medical license number, NPI, UPIN for new provider entries (outpatient).

Skills

Customer service

Interpersonal skills

Typing

Communication

Education

High school diploma

Tools

Epic software

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

HOURS:

Part Time, Nights, 16 hours/week Upper Bucks (Quakertown) Schedule: WEEK 1 MON, SAT WEEK 2 SUN, FRI 10:45 pm-6:45 am Every other weekend Holiday rotation (every other Holiday)

JOB DUTIES AND RESPONSIBILITIES:

Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.

Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.

Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.

Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.

Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).

Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.

Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.

Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient's journey throughout their visit.

Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.

Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

MINIMUM QUALIFICATIONS EDUCATION:

High school graduate or equivalent required. Certificate/Degree in health care related field preferred.

TRAINING AND EXPERIENCE :

Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.