Patient Access Representative - Orthopedics

PeaceHealth; Bellingham (WA); On-site; USD 48,000 - 65,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative - Orthopedics for a Full Time position at St. Joseph Medical Center in WA. The role focuses on patient pre-registration, insurance verification, and coordinating with scheduling and pre-visit services.

The position requires a high school diploma (preferred) and at least 1 year of medical office or customer service experience. Proficiency with Microsoft Office is a plus, and strong customer service skills are essential.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum 1 year medical office or related customer service experience.
• Experience with Microsoft Office applications preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, and coinsurance.
• Verifies insurance coverage and obtains prior authorizations when needed.
• Responds to customer inquiries and supports scheduling and pre-certification.
• Manages daily appointment schedules and reminders.

Skills

Customer service

Time management

Communication

Conflict resolution

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Orthopedics for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

St. Joseph Medical Center

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

EEO Affimative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.