Patient Access Representative - Mercy Lebanon ER - Full Time, Night

Mercy Co; Lebanon (Lebanon County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Tuition Support

Retirement Match

Job summary

Mercy Health is seeking a Patient Access Representative who will be the first contact for patients, delivering compassionate service and guiding them through scheduling, registration, benefit verification, pre-certification, and financial clearance.

The role emphasizes accurate data entry, understanding insurance plans, and communicating financial responsibilities while documenting outcomes within Mercy’s workflows. Strong communication and organizational skills are essential.

Qualifications

• Excellent oral and written communication skills.
• Ability to establish positive working relationships with patients, physicians, and staff.
• Strong organizational skills with high attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with computers, 10-key calculator, and keyboard.
• Ability to explain patient financial responsibilities and payment options.

Responsibilities

• Schedule, register, and verify patient benefits.
• Perform pre-certification and financial clearance tasks.
• Obtain and update accurate patient data in the system.
• Communicate financial responsibility and payment options to patients and document outcomes.
• Follow established patient financial engagement and collection workflows.

Skills

Telephone etiquette

Communication

Organization

Attention to detail

Computer skills

10-key calculator

Financial discussion

Patient engagement

Education

High School diploma

Some college helpful

Tools

EMR systems

Medical terminology

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.