Patient Access Representative Lead - Admitting

CHRISTUS Health; Longview (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

CHRISTUS Health is seeking a Patient Access Representative Lead to guide the team, drive scheduling and registration, and manage insurance verifications. You will analyze patient financials, assist program eligibility, and mentor colleagues to maintain service excellence.

The role emphasizes leadership, adherence to policies, and collaboration with hospital operations to meet performance goals across shifts. Multiple shifts across full-time hours are available.

Qualifications

• High school diploma or equivalent is preferred.
• 4–6 years of experience in patient access or related roles.
• Experience leading a team or mentoring others is desirable.
• Strong communication and problem-solving skills.
• Knowledge of insurance eligibility and patient financial processes is beneficial.

Responsibilities

• Lead the Patient Access team and motivate members to meet goals.
• Handle scheduling, registration, and verification of insurance eligibility.
• Calculate and collect patient portions and perform financial assessments for assistance programs.
• Mentor team members and foster collaboration to achieve performance targets.
• Ensure compliance with policies and protect patient confidentiality.

Skills

Scheduling & Registration

Insurance Verification

Financial Assessment

Team Mentoring

Leadership Ability

Education

High School Diploma or equivalent

Job description

Summary

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution and common day-to-day operational issues (i.e.: schedule changes), resolving issues if supervisor is not available, admitting reporting (i.e.: pre with charges, connance, collections, unbilled report, etc.), and attending meetings as needed.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.


• Performs Patient Access Representative duties, including but not limited to scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.


• Encourages the team to meet collection, productivity, and patient satisfaction goals.


• Encourages the team members to help each other; acts as a mentor to other team members.


• Takes initiative in bringing team members closer.


• Acts as the face of team as well as the organization.


• Supports the department in achieving established performance targets.


• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.


• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.


• Performs additional duties as assigned.

Job Requirements

Education/Skills

• High School Diploma or equivalent experience preferred

Experience

• 4-6 years of experience preferred

Licenses, Registrations, or Certifications

• None required

Work Schedule

MULTIPLE SHIFTS AVAILABLE

Work Type

Full Time