Patient Access Representative Lead - Admitting

CHRISTUS Health; Lindale (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CHRISTUS Health is seeking a Patient Access Representative Lead to guide the team, manage daily operations, and serve as the primary contact for information flow and issue resolution. The role includes supervising scheduling and registration, verifying insurance, and coordinating financial assessments and program assistance.

The position emphasizes leadership, mentorship, and accountability to help the department meet performance targets while protecting patient confidentiality and ensuring

Qualifications

• 4-6 years of experience preferred.
• High School Diploma preferred.
• Strong leadership and mentoring abilities.

Responsibilities

• Lead Patient Access team and serve as point of contact for internal comms and issues.
• Oversee scheduling, registration, insurance verification, and financial assessments.
• Encourage the team to meet collection, productivity, and patient-satisfaction goals.
• Mentor team members and promote collaboration and响应
• Ensure compliance with policies and confidentiality.

Skills

Leadership

Mentoring

Scheduling

Customer service

Team collaboration

Communication

Experience 4-6 years

Education

High School Diploma

Job description

Summary

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution and common day-to-day operational issues (i.e.: schedule changes), resolving issues if supervisor is not available, admitting reporting (i.e.: pre with charges, connance, collections, unbilled report, etc.), and attending meetings as needed.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access Representative duties, including but not limited to scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Encourages the team members to help each other; acts as a mentor to other team members.
• Takes initiative in bringing team members closer.
• Acts as the face of team as well as the organization.
• Supports the department in achieving established performance targets.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs additional duties as assigned.

Job Requirements

Education/Skills

• High School Diploma or equivalent experience preferred

Experience

• 4-6 years of experience preferred

Licenses, Registrations, or Certifications

• None required

Work Schedule

5 Days - 8 Hours

Work Type

Full Time