Patient Access Representative III - Full Time, Variable (Hollywood) -11088

Southern California Hospitals; Los Angeles (CA); On-site; USD 28,000 - 38,000; Full time

Job summary

Southern California Hospitals is seeking a Lead Patient Access Representative to coordinate and guide the patient access team in admissions for inpatients and outpatients. You will ensure accurate patient information is collected and that hospital policies are clearly communicated, resolving issues as they arise while modeling leadership for staff.

The role requires at least two years of admitting office or PBX experience, strong English communication, and the ability to multitask in a

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or Equivalent.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.

Responsibilities

• Oversees and coordinates the daily operations of the patient access department, ensures work is complete, and troubleshoots and resolves issues as they occur. Demonstrates advanced level of expertise, strong leadership and collaborative skills in dealing with staff and members of the healthcare team. Provides input for coaching, training, hiring, counseling and performance assessment processes.
• Registers all patients according to department procedures. Completes all necessary admission forms accurately. Verifies medical record status using Master Patient Index function. Ensures patient information is accurate and prepares the financial folder.
• Ensures accounts are billable, handles pre-certification, obtains pre-admission information, and explains payment policies. Collects payments, issues receipts, and verifies insurance coverage and identification.
• Operates PBX and answers calls, transfers to appropriate departments, and handles paging and emergency codes as required.
• Ensures physicians are authorized to admit patients and refers delinquent physicians to hospital administration.
• Maintains a safe environment and confidentiality for patients, families, employees, and visitors.

Skills

Admitting experience

PBX operator experience

English communication

Time management

Multitasking

Computer literacy

Customer service

Medical terminology

Bilingual (preferred)

Leadership (preferred)

Education

High School Diploma or Equivalent

Job description

Position Summary

The Lead Patient Access Rep coordinates and oversees patient access staff and functions, while maintaining an advanced level of skills and expertise. Arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures. Troubleshoots and resolves issues as they arise. Functions as a role model and resource to staff.

Required Qualifications

• Two years of admitting office and/or PBX operator experience


• High School Diploma or Equivalent


• Basic Understanding of Medical Terminology


• Excellent written and verbal communication skills in English


• Strong time management skills


• Ability to multitask and maintain a work pace appropriate to workload


• Computer literacy and proficiency


• Must demonstrate customer service skills appropriate to the job

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families


• Previous leadership experience

Physical Requirements

These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Constantly


• Reaching with Hands and Arms - Frequently


• Climb or Balance - Occasionally


• Stooping, Kneeling, Crouching, or Crawling - Occasionally


• Talking - Constantly


• Hearing - Constantly


• Seeing - Constantly


• Performing repetitive motions with arms or hands - Frequently


• Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally


• Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally


• Lifting, carrying, pushing or pulling up to 50 lbs - None


• Lifting, carrying, pushing, or pulling greater than 50 lbs - None


• Driving - None

Essential Job Functions / Major Areas of Responsibility

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Oversees and coordinates the daily operations of the patient access department, ensures work is complete, and troubleshoots and resolves issues as they occur. Demonstrates advanced level of expertise, strong leadership and collaborative skills in dealing with staff and members of the healthcare team. Provides input for coaching, training, hiring, counseling and performance assessment processes.


• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient’s name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.


• Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician’s offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.


• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.


• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.


• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Pay Rate: Min - $20.10 | Max - $27.60

Job Listing ID:1884687