Patient Access Representative III

Memorial Hermann Health System; United States; On-site; USD 42,000 - 70,000; Full time

Job summary

Memorial Hermann Health System in the United States seeks a team leader to mentor staff, schedule patient appointments, ensure medical necessity compliance, and verify eligibility. This role supports efficient patient access workflows and accurate financial counseling.

You will post payments, handle denials and inquiries, and collaborate with physicians, care management, and insurance providers to deliver compassionate and efficient service while maintaining compliance and quality standards.

Qualifications

• High School Diploma or GED preferred.
• Three years in a hospital or medical business office setting.
• Strong typing and keyboarding skills for accurate data entry.
• Experience in supervising or leading staff is preferred.

Responsibilities

• Schedules patient appointments and enters data promptly.
• Verifies demographic, insurance and financial information.
• Ensures accurate data entry in the computer system.
• Explains forms to patients and obtains signatures.
• Ensures medical necessity compliance and necessary signatures.
• Collects patient liability, discusses payment options, and screens for eligibility.
• Performs complex financial counseling and charity applications.
• Identifies resources for financial reimbursement.
• Verifies insurance eligibility and benefits and manages notifications.
• Posts payments and generates receipts.
• Leads daily department processes, mentors staff and conducts training.
• Communicates with physicians, care management, departments, insurers, and patients.
• Documents thoroughly and accurately.
• Upholds safety, policies and budgetary standards.

Skills

Multi-tasking

Typing / keyboarding

Supervisory / leadership

Education

High School Diploma or GED

Job description

About Us

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for mentoring other employees as a team leader, scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.

Minimum Qualifications

• Education: High School Diploma or GED preferred
• Licenses/Certifications: (None)
• Experience / Knowledge / Skills: Three (3) years of experience in a hospital or medical business office setting
• Ability to multi-task
• Proficient typing/keyboarding skills
• Supervisory and/or leadership experience preferred

Principal Accountabilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Together, we’re creating an environment where exceptional care can flourish. It starts with you.