Patient Access Representative II

Conifer Health Solutions; Rock Hill (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Conifer Health Solutions is seeking a Patient Access role at Fort Mill, SC. Responsibilities include greeting patients, registering at the time of service, and ensuring accurate demographic data while adhering to cash control policies.

The role involves scheduling, pre-admission, and discharge tasks, with training shifting from weekday days to a night shift schedule. Strong communication and customer service skills are essential to support hospital workflows and payer requirements.

Qualifications

• Minimum typing speed 35 wpm.
• Working knowledge of PC, CRT, and printer.
• Customer service experience or skills.
• Ability to work in a fast-paced environment.
• Clear oral and written communication skills.
• Basic understanding of third-party payor requirements.
• Understanding of compliance standards.

Responsibilities

• Greet patients and complete full patient registration at the point of service.
• Explain hospital and patient forms and secure consent where needed; scan and file documents.
• Assist with scheduling, pre-admission, and discharge activities; coordinate with care teams.

Skills

Typing 35 wpm

PC/CRT/printer knowledge

Customer service

Fast-paced environment

Oral & written communication

Third party payor knowledge

Compliance awareness

Tools

PC/CRT/printer

Job description

JOB SUMMARY

Working Location: Gold Hill ED: 995 Gold Hill Rd, Fort Mill, SC 29708

Job Summary

JOB SUMMARY

Working Location: Gold Hill ED: 995 Gold Hill Rd, Fort Mill, SC 29708

Shift Information: Sunday-Tuesday 7p-7a; Wednesday 7p-1a. This will be after 3-5 weeks of M-F day shift training.

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Essential Duties And Responsibilities

Include the following. Others may be assigned.

• Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred