Patient Access Representative I- Per Diem- Patient Access- Hackettstown Medical Center

Atlantic Health; Hackettstown (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Atlantic Health in New Jersey is seeking a Patient Access Representative to register patients, verify information, and collect payments. You will coordinate with providers, payers, and patients to ensure accurate data and timely service.

The role emphasizes HIPAA compliance, customer service, and accurate data entry across registration, insurance verification, and post-care account resolution. Embodies a patient-first approach in a busy health system like Atlantic Health.

Qualifications

• HS Diploma or equivalent is required.
• Experience in patient-facing roles preferred.
• Demonstrated ability to handle sensitive information with confidentiality.

Responsibilities

• Serve as initial point of contact for patients and families.
• Verify patient information and collect necessary data for registration.
• Coordinate with providers, payers, and patients to resolve post-care account matters.
• Maintain HIPAA compliance in daily operations and data handling.

Skills

Customer service

HIPAA compliance

Education

HS Diploma or equivalent

Tools

EPIC EMR

Job description

Patient Access Representative

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Job Description

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Principal Accountabilities:

(including but not limited to)

• The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system
• Securing accurate information,
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification is essential for the financial and operational success of the organization
• Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner
• Attempting to resolve customer questions and concerns
• Adapting to changes in the work environment
• Meeting shift expectations
• Handling challenging customers
• Obtains and verifies patient information for registration
• Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims
• Requests payment of financial dues from patient or guarantors
• Obtains federally required and hospital related consents in a timely manner
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations
• Performs other related duties as assigned

Required

QUALIFICATIONS

• HS Diploma or equivalent
• Ability to lift more than 25lbs if needed

Preferred

• Customer service experience
• Electronic Medical Record (EMR) experience, preferably EPIC

Relevant Experience

• Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

About Us

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ