Patient Access Representative I- Part-Time- Garners Ferry-4

Medical University of South Carolina; Columbia (SC); On-site; USD 25,000 - 30,000; Full time

Job summary

The Medical University of South Carolina MUHA is seeking a detail-oriented front-line staff member to handle patient preadmission and admission data, ensuring accurate data entry and adherence to policies. You will liaise between patients, financial counselors and hospital accounting to uphold regulatory standards.

Key responsibilities include guiding registration procedures, insurance verification, scheduling coordination and issue resolution to enhance patient access and satisfaction.

Qualifications

• High school diploma and 1 year of experience in customer service, healthcare or a related field.
• Ability to interpret and apply financial procedures and regulations is preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff with registration, insurance verification and customer service best practices.
• Serve as a subject matter expert on patient access workflows, policies and procedures.
• Coordinate patient flow and scheduling to ensure accurate registration and check-in processes.
• Handle escalated patient inquiries or complaints and provide solutions to improve satisfaction.
• Collaborate with clinical departments to address patient care needs and scheduling conflicts.
• Conduct quality assurance audits of patient registration data and documentation for accuracy and compliance.
• Assist with training new staff and ongoing education on patient access policies.
• Monitor KPIs related to patient access metrics such as registration accuracy and wait times.
• Participate in departmental meetings and initiatives to improve efficiency and patient experience.

Skills

Customer service

Healthcare experience

Financial procedures

Education

High school diploma

Tools

Hospital information systems

Job description

Job Description Summary

Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005786 COL - Garners Ferry - Medical Center

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

24

Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

Summary/Purpose

Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.

Key Responsibilities

• 1. Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• 2. Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• 3. Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• 4. Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• 5. Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• 6. Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• 7. Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• 8. Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• 9. Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Minimum Experience and Training Requirements

High school diploma with 1 year experience in customer service, health care or a business related field. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Minimum Experience and Training Requirements

High school diploma with 1 year experience in customer service, health care or a business related field. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Additional Job DescriptionAdditional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees