Patient Access Representative I, Full Time, Variable Shift, Atlantic Health Hackettstown Medical Center

Atlantic Health; Hackettstown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

403(b) Retirement Plan

Paid Time Off & Sick Leave

Tuition Assistance

Wellness programs

Job summary

Atlantic Health System in Hackettstown, NJ is seeking a Patient Access representative to handle patient-facing registration, information collection, and order requisitioning. You will verify details, assist with insurance tasks, and ensure smooth intake processes across care settings.

The role requires strong communication, accuracy, and adherence to HIPAA. You will liaise with patients, providers, payers, and care teams to resolve post-care account issues and support timely payments.

Qualifications

• High School Diploma or equivalent.
• 0-3 years of experience in Patient Access, Medical Office, Health Insurance or related area.

Responsibilities

• Obtain and verify patient information for registration.
• Handle insurance tasks including verification and co-pay collection.
• Communicate with payers and patients to resolve claims.
• Ensure HIPAA compliance and proper data handling.
• Serve as liaison between patients, providers, payers, and care teams.
• Perform other related duties as assigned.

Skills

Communication

Customer service

Education

High School Diploma or equivalent

Job description

• Weekdays, Variable Shift (i.e. 7AM-3PM or 3PM-11PM as needed)

Job Description

Days & Shifts

• 37.5 hours per week
• Weekends, 7 AM - 3PM
• Weekdays, Variable Shift (i.e. 7AM-3PM or 3PM-11PM as needed)

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Principal Accountabilities

• Obtains and verifies patient information for registration.
• Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims.
• Requests payment of financial dues from patient or guarantor.
• Obtains federally required and hospital related consents in a timely manner.
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations.
• Performs other related duties as assigned.

Required

QUALIFICATIONS

• High School Diploma or equivalent.
• 0-3 years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Preferred

• Bachelor's degree in Business, Accounting, Medical Administration or related field.

About Us

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We Have Received Awards And Recognition For The Services We Have Provided To Our Patients, Team Members And Communities. Below Are Just a Few Of Our Accolades

• Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
• Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Hackettstown Medical Center has been providing care to the community since 1973, primarily serving Warren, Sussex and Morris Counties in New Jersey. From preventive services and outpatient testing, to care for minor injuries and life-threatening illness, we offer a wide range of services to keep our local population healthy. Hackettstown Medical Center maintains several designations, including Primary Stroke Center from both the New Jersey Department of Health & Senior Services and The Joint Commission’s advanced certification program; accreditations from the American College of Radiology for mammography, nuclear medicine and ultrasound; sleep disorder center accreditation from the American Academy of Sleep Medicine; and Quality of Care recognition for our cardiopulmonary department from the American Association for Respiratory Care. In addition, we provide education, screenings, support groups and wellness programs for people of all ages through our Center for Healthier Living.

Team Member Benefits

Atlantic Health offers a competitive and comprehensive Total Rewards package

that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.