Patient Access Representative I - Business Office - PRN

ECU Health; Windsor (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated and detail-oriented individual to join their team. This role is crucial as it involves being the first point of contact for patients and families, ensuring smooth outpatient scheduling and registration processes. The ideal candidate will possess excellent communication skills and a strong customer service background. This position offers an opportunity to contribute to a state-of-the-art facility that values diversity and is committed to providing high-quality care. If you are passionate about making a difference in the healthcare field, this could be the perfect opportunity for you.

Qualifications

• 2 years of customer service experience required.
• 1-2 years of registration and/or billing experience preferred.

Responsibilities

• Perform outpatient scheduling and registration for all patients.
• Serve as the first point of contact for scheduling procedures.

Skills

Customer Service

Communication Skills

Attention to Detail

Organization

Multitasking

Basic Computer Skills

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

ECU Health

About ECU Health Bertie Hospital

ECU Health Bertie Hospital is a state-of-the-art, 6-bed critical access hospital in Windsor. It is closely affiliated with ECU Health Medical Center and the telemedicine resources of The Brody School of Medicine at East Carolina University. The hospital offers high-quality surgical, emergency, and diagnostic services, as well as specialty and primary care clinics.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients), and collects proper data, documents, and signatures to ensure hospital bills will be paid by third-party payers or the patient. Serves as the first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

• High School diploma or equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelor's Degree: preferred
• 2 years of customer service experience required
• 1 to 2 years of registration and/or billing experience within a healthcare setting is preferred
• Excellent communication skills (both written and oral), attention to detail, organization, and multitasking skills required
• Basic computer skills

Other Information

As needed

Shifts: 9a-2:30p, 7a-7p, and/or 7p-7a

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Employment decisions are made based on business needs, job requirements, and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression, or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.