Patient Access Representative I

West Tennessee Healthcare; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

West Tennessee Healthcare in Dyersburg, Tennessee is seeking a Patient Access Services Representative to complete the financial clearance process and serve as the first impression for patients and families.

You will interview patients, verify eligibility and benefits, coordinate referrals and authorizations, discuss financial responsibilities, and assist with financial counseling while collaborating with medical staff and payers.

Qualifications

• High School diploma or equivalent.
• 1–2 years healthcare experience preferred.
• Strong communication with patients and families.

Responsibilities

• Conduct financial clearance by interviewing patients and collecting necessary information for pre-registration and registration.
• Verify insurance payer plans and update billing information in the patient accounting system.
• Verify eligibility and benefits and coordinate referrals and authorizations.
• Inform families about financial responsibilities and available assistance programs.
• Collaborate with medical staff, payers, and other departments to support financing of care and referrals.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Job description

Category:

Admin Support

City:

Dyersburg

State:

Tennessee

Shift:

8 - Day (United States of America)

Job Description Summary:

This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH’s services to patients and families and other external customers. The PAS Representative must be able to articulate information in a manner that patients, guarantors, and family members understand so they know what to expect and have an understanding of their financial responsibilities. This position assumes responsibility for collecting and documenting information on behalf of the patient. The PAS Representative may be responsible for completing the pre-registration, registration, insurance verification, benefits verification, certification, referral management, patient liability collections, and medical necessity check – as well as interviewing patients and guarantors to obtain information to screen for financial counseling, verifying eligibility and corresponding benefit levels, coordinating referrals, and obtaining treatment authorizations. The PAS representative will also work with medical staff, nursing, ancillary departments, insurance payers, and other external sources to assist families in obtaining healthcare and financial service

ESSENTIAL JOB FUNCTIONS:

• Process - Maintains the best practice routine per department guidelines.
• Daily work queues are maintained at acceptable levels according to department policies.
• Correspondence worked daily to current.
• Registration - Performs financial clearance process by interviewing patients and collecting and recording all necessary information for pre-registration and registration of patients.
• Ensures that proper insurance payer plan choice and billing address are assigned in the automated patient accounting system.
• Verifies relevant group/ID numbers.
• Completes the registration process according to established policies and procedures.
• Informs families with inadequate insurance coverage regarding financial assistance through government and financial assistance programs.
• Performs initial financial screening and refers accounts for financial counseling and/or appropriate eligibility assessments.
• Ensures all referrals and treatment authorizations for all patient types have been obtained according to the outlined requirements.
• If not obtained, contact payers for approvals.
• Completes initial medical necessity checks.
• Refers to the designated area if medical necessity fails or if referrals /authorizations are denied.
• Communication & Miscellaneous - Advises next-level leader of possible postponement or deferrals of any elective/non-emergent admission which has not been approved prior to service date.
• Maintains accurate files for pre-processing information as required.
• Investigates, resolves, and documents patient problems in a timely and efficient manner.
• Maintains accurate files for pre-processing information.

JOB SPECIFICATIONS:

EDUCATION:

• High School Graduate, or equivalent

LICENSURE, REGISTRATION, CERTIFICATION:

• N/A

EXPERIENCE:

• 1-2 years of health care or related experience preferred.

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.