Patient Access Representative, Full Time Overnights

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative who serves as the first point of contact for patients, delivering compassionate customer service and representing Mercy with its Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification and financial clearance, ensuring precise patient data in the record.

The role emphasizes attention to detail, teamwork with clinicians and staff, and adherence to insurance guidelines and regulatory

Qualifications

• Effective oral and written communication skills.
• Ability to build positive working relationships with patients, physicians, staff and insurers.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work under pressure, meet deadlines and complete daily tasks accurately.
• Familiarity with computer systems; ability to use 10-key calculator and keyboard.

Responsibilities

• Coordinate patient entry into Mercy facilities, including scheduling, registration and pre-certification.
• Verify benefits and obtain necessary approvals for services.
• Perform financial clearance including pre-visit collection.
• Maintain accurate patient data in the system with attention to data integrity.

Skills

Communication

Customer Service

Detail-Oriented

Time Management

Computer Literacy

Education

High School diploma

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Experience and Education Requirements: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.