Patient Access Representative (Full Time) Outpatient - Abington Main Campus

Health Partners Plans; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

Life and AD&D insurance

Disability insurance

Retirement plans

Tuition assistance

Employee discounts

Job summary

Jefferson Health’s Abington Memorial Hospital is seeking a Patient Access Representative to provide a positive patient experience, accurately registering patients and collecting demographic and insurance details for outpatient visits. You will verify coverage and obtain necessary referrals while guiding patients through the intake process.

Candidates should have a High School Diploma or GED and at least 3 years of customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of customer service experience.
• Preferred: Associate's Degree in Healthcare or Business Administration.

Responsibilities

• Interact with co-workers, visitors, and other staff upholding Jefferson values.
• Gather accurate demographic and insurance information from patients and families.
• Request and scan photo ID and insurance cards.
• Verify insurance coverage, referrals, and authorizations.
• Collect patient out-of-pocket liability at time of service.

Skills

Customer service

Phone handling

Education

High School Diploma or GED

Associate's Degree in Healthcare or Business Administration

Job description

Patient Access Representative (Full Time) Outpatient - Abington Main Campus

Hours: Mon-Fri. 9:00-5:30p

Job Description

Summary

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information.
• Requests and scans photo ID and insurance cards.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at time of service.

Minimum Qualifications

• High School Diploma/GED
• 3 years of customer service experience

Preferred Qualifications

• Associate's Degree in Healthcare or Business Administration

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Abington Memorial Hospital Primary Location Address 1200 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits, which provide colleagues with access to group rates on insurance and discounts
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance