Patient Access Representative (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Profit sharing

Generous PTO and holidays

Health, dental and vision insurance

Volunteer opportunities

Training and development

Team events and celebrations

Job summary

The Iowa Clinic in Iowa is seeking a patient-focused registration specialist to help manage patient flow, scheduling, and materials across multiple clinic locations. You will be the frontline contact, ensuring smooth operations and timely communications during standard clinic hours.

The ideal candidate has a High School diploma and healthcare office experience, with a strong motivation to work in a clinical setting and deliver compassionate care.

Qualifications

• High School diploma or equivalent required.
• Medical Experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Responsibilities

• Register patients and serve as a direct contact and resource to patients.
• Manage the flow of clinical scheduling and related materials.
• Communicate delays or changes to patients and staff.
• Serve as a resource to registration, scheduling and clinical staff.
• Contribute to The Iowa Clinic Experience with every interaction.

Education

High School diploma or equivalent

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different - we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

A day in the life…

• Arrive at work in the morning - no night shifts here!
• Floats between Ankeny, West Des Moines, Waukee, Urbandale and Downtown locations
• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• This position will also serve as a resource to registration, scheduling and clinical staff.
• Strives to create The Iowa Clinic Experience with each interaction.
• Leave in the evening - hooray for working standard clinic hours!

This job might be for you if you have…

• High School diploma or equivalent required.
• Medical Experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people’s expectations.
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

What’s in it for you?

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.