Patient Access Representative- Full Time

Mercy; Springfield (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to greet patients at entry points, perform scheduling, registration, and verification duties with a compassionate, service-oriented approach. The role includes coordinating pre-certification and financial clearance while ensuring data accuracy across the patient record.

Ideal candidates have 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college is a

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Assist patients with scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure accurate patient data entry into records.
• Maintain knowledge of insurance carriers and guidelines; communicate with patients, physicians and staff.

Skills

Telephone etiquette

Communication skills

Organization

Attention to detail

Computer proficiency

10-key calculator

Education

High School diploma

Some college helpful

Tools

Billing software

Insurance systems

Electronic health records (EHR)

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.