Patient Access Representative (Full-Time)

Pender Community Hospital District; Pender (NE); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off (PTO)

403(b) Retirement

Medical and Dependent Care Savings

Group Incentive Plan

Job summary

Pender Community Hospital is seeking a Patient Access Representative (Full-Time) in Nebraska. The role involves greeting patients, verifying demographics and insurance, scheduling appointments, and guiding patients through the intake process to ensure smooth access to care.

Responsibilities include collecting information, explaining costs, and coordinating with care teams to provide a positive patient experience for all visitors.

Qualifications

• High school diploma or equivalent required.
• Registration experience preferred.
• Knowledge of word processing, computer navigation and e-mail helpful.

Responsibilities

• Greets incoming customers to assess needs and ensure service levels are met.
• Updates and verifies patient demographics, insurance and contact information and assists with forms.
• Directs patients on next steps and communicates delays or wait times.
• Schedules appointments using provider templates and guidelines.
• Obtains insurance eligibility information and reviews responses for completeness.
• Coordinates with care teams to provide a seamless patient experience.

Skills

Registration experience

Word processing

Computer navigation

Email

Education

High school diploma or equivalent

Job description

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Patient Access Representative (Full-Time)

• Job Tracking ID:26-35-AMD-RHC
• Job Level:Entry Level (less than 2 years)

Serves as the point of contact for patients entering Pender CommunityHospital and Medical Clinics. Establish collaborative relationshipswith patients and fellow caregivers to deliver the highest level ofcustomer/patient satisfaction. Ensure superior customer experience byidentifying and resolving patient needs related to patient intake andcare including greeting and checking-in patients, schedulingappointments, as well as verifying information supplied by patients.

ESSENTIAL JOB DUTIES & RESPONSIBLITIES

• Greets incoming customers in a professional manner to assesscustomer needs and ensures needs are met and customer serviceexpectations exceeded.
• Efficiently updates and verifies patient demographics, insurance,and contact information, and assists customers in completingnecessary forms to meet regulatory and billing needs prior toreceiving clinical care. Scans necessary paperwork and educatespatient on financial assistance.
• Thoughtfully directs patients on next steps and informs patientsabout delays and wait times.
• Promptly schedules appointments utilizing provider templates andscheduling guidelines.
• Obtains insurance eligibility information using various phone andon-line resources.
• Reviews all insurance eligibility responses for completeness.
• Proactively requests payments from patients on current medical services.
• Receives and processes those payments following appropriateprocedures for handling payments.
• Willingly coordinates with other care teams and other employees toprovide a seamless experience for patients.

Experience and Skills

QUALIFICATIONS

Education, Experience:

• High school diploma or equivalent
• Registration experience preferred
• Effective knowledge and familiarity with word processing,computer navigation, and e-mail

Certificates, Licensure, Registrations:

• None

GENERAL REQUIREMENTS

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions. The requirements listed beloware representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiple and divide
• Ability to read, interpret, and take action as it relates tobasic documentation and information
• Ability to use computer systems, computer navigation, and Internet
• Ability to write reports and correspondence
• Ability to adapt to change
• Ability to problem solve
• Interpersonal and communication skills to interact effectivelywith customers and all members of the team

EQUIPMENT, TOOLS, MATERIALS

Knowledge of computer hardware equipment and softwareapplications relevant to work functions.

Standard full-time benefits:Benefits go intoffect on the 1stof the month following 30 days ofemployment.Include but not limited to:

• Health Insurance:PPO and H.S.A. option; PCH paysa portion of premiums
• Life Insurance:Life and Accidental Death andDismemberment Plan at no cost to the employee; opportunity topurchase additional coverage also available
• Paid Time Off (PTO):Accrue hours based on apercentage rate (set by years of service) multiplied by the numberof hours worked in a pay period
• 403(b) Retirement:The hospital will matchemployee contributions for their retirement, up to a percentageemployee gross wage
• Medical and Dependent Care Savings Accounts
• Group Incentive Plan (GIP):The hospital setsfacility wide goals for our annual fiscal year. Depending on howmany of those goals we meet at the end of the fiscal year thatdetermines the amount of bonus employees receive.

This institution is an EEO/AA Employer and Provider - ProtectedVeterans and Individuals with Disabilities.