Patient Access Representative - FT, Evening (3P-11:30P) - Cherry Hill ED

jeffersonhealth; New Jersey; On-site; USD 23,000 - 29,000; Full time

Job summary

Kennedy University Hospitals, Inc in Cherry Hill, NJ is seeking a Patient Access Representative to register patients, collect demographics and insurance information, verify coverage, and determine eligibility. You will handle outpatient registration, answer calls, and ensure proper referrals and authorizations are on file.

Responsibilities include MSPQ interviews, Real Time Eligibility checks, and using Phreesia or payer portals to verify coverage.

Qualifications

• Required High School Diploma or GED, associates preferred in healthcare or business.
• Experience in hospital/physician practice customer service, ED preferred.
• Knowledge of medical terminology and third-party insurance coverage helpful.

Responsibilities

• Register patients and collect complete demographic and insurance information.
• Verify insurance, confirm referrals and authorizations when required.
• Answer phones for outpatient visits and gather MSPQ information.
• Use EPIC or Cerner and patient access tools to ensure data accuracy.
• Interact professionally with patients, families, and staff, maintaining compliance.

Skills

Patient registration

Insurance verification

Communication skills

Data collection

EHR proficiency

Customer service

Education

High School Diploma or GED

Associate degree in healthcare or business administration preferred

Tools

EPIC

Cerner

Job description

Job Details

3p-11:30p

Week 1: Mon, Tues, Wed, Fri, Sat

Week 2: Sun, Mon, Wed, Thurs, Fri

Job Description

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned

Requests photo ID and insurance cards, scanning copies

Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.

Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.

Completes all activities with adherence to departmental and institutional protocols

Assures regulatory and compliance requirements are met

Achieves individual and team performance metrics

Communicates and collects out-of-pocket liability from patients at the time of service

Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)

Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Knowledge of medical terminology and/or third-party insurance coverage including managed care plans

Strong verbal and written communication and customer service skills

Meticulous attention to detail

Minimum Education and Experience Requirements

Required High School Diploma or GED, Associates degree in healthcare or business administration preferred AND Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Salary Range

$17.00 to $21.89 Hourly The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular Employee Entity

Kennedy University Hospitals, Inc Primary Location Address

2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regar