Patient Access Representative - Endocrinology

Renown Health; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Renown Health seeks an Admissions and Registration professional to handle patient registration, scheduling, and data entry across admitting sites. You will gather demographic and insurance information, verify coverage, and assist patients through the admission process with a focus on accuracy and compassion.

The role emphasizes HIPAA compliance, excellent communication, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• Must be able to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
• Six months of admitting, medical claims processing, professional office experience and/or customer service experience with financial interaction. One year preferred.
• Must be proficient with Microsoft Office Suite and able to use computer systems for enrollment and policies.

Responsibilities

• Register patients and collect demographic, clinical, financial information accurately.
• Explain and obtain signatures on admission, clinical, and financial forms.
• Verify insurance eligibility and determine payer order sequence.
• Enter data into the computer system and document information timely.
• Schedule appointments and manage reception duties across admitting sites.
• Assist in completing departmental tasks and respond to scheduling needs.

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The posted pay range represents the long-term earning opportunity for the position, while starting pay is based on the experience, skills, and qualifications each candidate brings to the role.

Purpose:

This position is responsible to perform all registration, scheduling, order entry and reception functions and may float to various admitting site within the health system.This position expedites and provides healthcare access through the accurate gathering of demographic, sponsorship or guardian data, insurance, clinical, financial, and statistical information from a variety of sources, i.e. patients, patient's families, physicians, physician office staff, county and/or governmental agencies, CMS, FMS, etc.This position ensures reimbursement for services rendered through verification of insurance eligibility/benefits, obtaining insurance authorization within required time frame, identification and collection of patient financial obligation and accurate charge order entry. Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible.

Nature and Scope:

The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical, and financial information in person or via telephone interviews.Takes an active role in decreasing accounts receivables by following established guidelines, regulations, policies and procedures during the registration process in accurately:

• Obtaining and accurately entering demographic, clinical, financial information into the computer system.
• Explaining and obtaining signatures on admission, clinical and financial forms
• Collecting accident information
• Identifying all insurance payer sources
• Identifying payer order sequence
• Verifying insurance eligibility
• Obtaining insurance notification
• Charge order entry processing
• Determining estimated cost for services being rendered
• Identifying and collecting patient financial obligation amounts, i.e. co-payments, co-insurance, deductibles, etc.
• Documenting all information collected timely and in accordance with department requirements.Explores the financial need of the patient and when appropriate refers the customer to the appropriate federal, state, or county assistance agencies.
• The incumbent is responsible for scheduling, order entry and reception functions and assists in completion of departmental tasks.
• This position has the authority to solve problems following established company guidelines. Decisions that must be referred to a supervisor are matters that involve problems which can develop negatively towards the company, time off requests, sick time, work schedules, interoffice problems, etc.1. Adopts a philosophy consistent with the Renown Health Values and models them.2. Ability to be diplomatic and effectively communicate during stressful situations.3. Skills to anticipate customer needs, deal with the unexpected, establish priorities, investigate and adjust performance style when necessary. This includes the ability to deal with the sight of various injuries, procedures and the stress associated with such an environment.4. Working knowledge of health care insurance. The ability to accurately document subscriber information, determine payer order sequence and obtain notification as required by payer for services being rendered.5. Must be able to ensure all matters related to patient information are kept secured, meeting confidentiality compliance standards set by The Joint Commission and HIPAA.6. Knowledge of governmental programs billing requirements.7. Ability to identify the patient's financial obligation, i.e. deductible, co-payment, co-insurance, etc. and follow standard operating procedures regarding point of service collections.8. Skills to perform order entry.9. Above average computer application skills.10. Ability to follow verbal and written instructions.11. Scheduling skills adaptable to a fast pace environment with heavy physician/physician office staff interaction.12. Ability to be flexible and adapt to different Admitting department locations. This includes the ability to prioritize/multitask in a fast pace environment.

This position does not provide patient care

Minimum Qualifications:

Education: Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. High School Diploma or GED preferred.

Experience: Requires six months of admitting, medical claims processing, professional office experience and/or customer service experience with financial interaction. One year preferred. Experience with Windows Operating systems, SMS InVision, Internet and SMS IMS Document Imaging is also preferred.

License(s): None

Certification(s): None

Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Disclaimer:

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.