Patient Access Representative-Emergency-Part-time Swing Shift

Hillsboro Health (Hillsboro Area Hospital); Hillsboro (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Hillsboro Health (Hillsboro Area Hospital) is seeking a part-time Patient Access Representative to greet patients, register demographics, verify insurance, and explain costs. This role emphasizes empathy, accuracy, and HIPAA compliance in a fast-paced setting.

The ideal candidate will excel in customer service, communication, and multitasking, coordinating with clinical staff to ensure smooth patient flow and a positive first impression for everyone who enters the facility.

Qualifications

• High school diploma required.
• Familiarity with medical terminology, insurance processes, and electronic health records is a plus.
• Proficiency in general clerical duties: keyboarding, typing, and switchboard.
• Excellent customer services skills required.
• Previous receptionist/secretary/switchboard experience preferred.
• Must maintain an average accuracy of 98.7% or higher.

Responsibilities

• Greets patients, families, and visitors warmly and professionally.
• Accurately registers patients and verifies demographics.
• Confirms insurance eligibility and explains financial responsibilities.
• Collects co-pays, deductibles, and other payments with sensitivity.
• Maintains HIPAA confidentiality and follows policies.
• Coordinates with clinical staff to ensure timely patient flow.

Skills

Customer service

Communication

Multitasking

Teamwork

HIPAA compliance

Education

High school diploma

Tools

Electronic Health Records (EHR)

Switchboard console

Typing

Job description

Apply

Job Type

Part-time

Job Summary

The Patient Access Representative serves as the first point of contact for patients and visitors, creating a welcoming and compassionate experience from the moment they arrive. This role is essential in ensuring accurate registration, smooth access to services, and clear communication. The ideal candidate combines strong attention to detail with empathy, professionalism, and a commitment to excellent patient care.

Essential Duties And Responsibilities

• Demonstrates Competency in the Following Areas:
• Greets patients, families, and visitors with warmth, professionalism, and respect, fostering a positive first impression.
• Accurately registers patients, verifies demographics, and ensures all required information is collected and entered into the system.
• Confirms insurance eligibility, obtains necessary authorizations, and explains financial responsibilities in a clear and compassionate manner.
• Collects co-pays, deductibles, and other payments while maintaining sensitivity to patient circumstances.
• Maintains strict confidentiality in accordance with HIPAA and organizational policies.
• Coordinates effectively with clinical staff to ensure timely patient flow and service delivery.
• Provides clear directions and answers questions to help patients navigate the facility with ease.
• Manages challenging situations with patience, empathy, and problem-solving skills.
• Ensure all documentation is complete, accurate, and compliant with regulatory standards.
• Accurately scans paperwork, insurance information, and photo identification.
• Adheres to the Patient Access Dress Code
• Completes other duties as assigned.

Professional Requirements

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Is knowledgeable of general hospital and department specific policies and procedures.
• Demonstrates excellent customer service skills with a focus on empathy and patient-centered care.
• Strong communication and interpersonal skills, with the ability to build trust and rapport.
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
• Maintains professionalism and a positive attitude in all interactions.
• Commitment to teamwork, collaboration, and continuous improvement.
• Completes and maintains all required education and/or training requirements.
• Complies with HIPAA regulations and always maintains patient confidentiality.
• Follows and maintains all lawful safety, health requirements, and regulations, and follow protocols for required protective equipment (PPE).
• Promptly reports safety issues, job-related injury, or illness, near misses, etc. in SafetyZone.
• Follows Hillsboro Health Standards of Behavior.

Education and/or Experience

• High school diploma required.
• Familiarity with medical terminology, insurance processes, and electronic health records is a plus.
• Required proficiency in general clerical office duties, i.e., computer keyboarding, average typing skills, and switchboard console.
• Excellent customer services skills required.
• Previous experience as receptionist, secretary or switchboard is preferred.
• Must maintain an average accuracy of 98.7% or above.

Certificates And Licenses

• None

Physical Demands

Physical demands of the position, including vision, hearing, repetitive motion, and environment are required. A separate document will be provided upon hire, during annual evaluation process, and upon request. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows whether to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

Salary Description

$17.50 - $21.88 per hour