Patient Access Representative, Emergency Department - Per Diem

NY_SJHSYR10 St. Joseph's Hospital Health Center; United States; On-site; USD 25,000 - 34,000; Part time

Job summary

Trinity Health Corp. is seeking a Part-time Patient Access Representative for the ED to greet and register patients, collect demographics and insurance info, and assist with pre-registration and cross-location coverage.

You will support front-end workflows, ensure accurate charts, and help with cash handling and billing-related tasks. The role requires flexibility for a rotating shift and potential last-minute calls, with duties spanning desk and bedside registrations, and adherence to HIPAA and

Qualifications

• High school diploma required; 2–3 years progressive experience in the field preferred.
• Bachelor's degree or AAS is a plus.

Responsibilities

• Admitting/Checking patients on Emergency and Comprehensive Psychiatric ED boards (CPEP).
• Ensuring proper documentation with charts, bracelets and labels.
• Follow patient identification protocols and document in charts.
• Close out cash drawers and maintain petty cash.

Skills

Written and verbal communication

Interpersonal skills

Critical thinking

Education

Bachelor's degree or AAS

High school diploma

Tools

EPIC

Job description

Employment Type

Part time

Shift

Rotating Shift

Shift Description

Per Diem position for Patient Access in the ED. Need to be flexible, with hours and days. Mainly will be scheduled ahead but might also get a last-minute call if we have a call in.

Position Summary

The Patient Access Representative -front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financial secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates.

Job Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)
• Ensuring proper documentation with charts/patient (bracelet and labels)
• Staying updated on workflows for designated task
• Follow patient identification protocols
• Appropriately documenting in charts
• Closing out cash drawers
• Maintaining appropriate cash in petty cash drawer
• Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments
• Floorwork Registration
• Floating to with other Patient Access locations (cross training)
• Maintaining Healthstreams courses
• Maintaining all insurance sign ons are updated
• Stay up to date on emails and Teams post, policy and procedures
• Standouts Point of service
• Cash collections (estimates, co-pays, past due balances)
• Direct Admits/Transfers
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed)
• Maintain assigned WQs
• Knowledge on EPIC (maintaining updated knowledge)
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed)
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines
• Maintain 90% on monthly Audit score
• Attend mandatory Spring and Autumn Training

Additional Responsibilities

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc.
• Adheres to established network policy and procedures related to job functions
• Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc.
• Demonstrates accuracy when performing the primary job function
• Abides by established Personnel Policies and Procedures
• Has knowledge of HIPAA rules and regulations and abides by the same

Displays Commitment to the Hospital Mission

• Observes customer service standards
• Demonstrates excellent communication skills
• Understands/applies a team concept
• Adheres to hospital confidentiality statement
• Demonstrates a knowledge and understanding of National Patient Safety Goals

Mission Statement

We, St Joseph’s Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values

• In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good
• Reverence in honoring the dignity of every person
• Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are

Education and Training

Bachelors or AAS degree is a plus. High school graduate a must with at least 2 to 3 years progressive experience in the field. Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills or Other Requirements

• Proficient in the Patient Access Template within EPIC
• Complete CPI (Crisis Prevention Intervention) Training
• Strong written and oral communication skills
• Strong interpersonal skills
• Broad based knowledge or related regulatory compliance requirements
• Competent in basic computer skills
• Participatory management, team building, motivational, and administrative skills welcomed but not required
• Critical thinking

Work Environment and Hazards

Exposure Class I and II, service specific. Limited exposure to blood, body fluids, excretions or secretions (II). Routine or potential exposure to blood, body fluids excretions or secretions (I).

Physical Demands

Sedentary work: standing, walking and sitting for prolonged periods of time.

Pay Range

$18.46 - 24.86 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121, 000 colleagues and nearly 36, 500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.