Patient Access Representative-ED

ummc; Lexington (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Holmes County Financials Lexington Hospital is seeking a Patient Access Representative-ED to greet patients, verify insurance, and register patients for services in a fast-paced ED setting.

The role requires a high school diploma or GED and 1 year of clinical admissions or registration experience. Proficiency with EMR systems, Word, and Excel is preferred; confidentiality and strong communication are essential.

Qualifications

• High school diploma or GED required.
• One (1) year of experience in clinical admissions, patient registration, or patient scheduling.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism and empathy.
• Complete timely and accurate patient registration, including demographic, insurance, and financial information.
• Obtain patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct payer contact, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Enter and maintain patient data in the EMR and registration systems, correcting duplicates or errors.
• Respond promptly to patient and family inquiries with sensitivity to diverse situations.
• Stay informed on payer guidelines, hospital policies, and ED protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff; provide backup to other Patient Access areas during high-volume periods.

Skills

Patient throughput workflows

Revenue cycle systems

Confidentiality

Payer guidelines

Analytical skills

Verbal and written communication

Microsoft Word

Microsoft Excel

Data entry

Education

High school diploma/GED

Tools

EMR systems

Microsoft Word

Microsoft Excel

Job description

Job Requisition ID

R00053168

Job Category

Clerical and Customer Service

Organization

Holmes County Financials

Location/s

Lexington Hospital

Job Title

Patient Access Representative-ED

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required:

High school diploma/GED and one (1) year's experience of clinical admissions, patient registration, or patient scheduling

Certifications, Licenses or Registration Required

N/A

Knowledge, Skills & Abilities

• Basic knowledge of patient throughput workflows and regulations.
• Proficient in revenue cycle healthcare systems.
• Ability to maintain confidentiality.
• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.
• Demonstrated analytical skills to discover root cause of errors and properly correct.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Environmental and Physical Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regu