Patient Access Representative

Nationwide Children's Hospital; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

<p>Nationwide Children's Hospital in Columbus, Ohio, is seeking a Patient Access Representative responsible for greeting and registering patients and providing excellent customer service. You will handle patient inquiries and assist them in navigating insurance requirements.</p><p>Candidates should have at least a High School Diploma, with an Associate's Degree preferred, and experience in health care is advantageous. Strong administrative and interpersonal skills are vital for success in this role.</p>

Qualifications

• One year of health care experience preferred.
• Ability to multi-task within a stressful environment.
• CPR certification based on position.

Responsibilities

• Greets and registers patients and answers telephone calls.
• Schedules appointments and pulls medical charts when necessary.
• Provides excellent customer service to patients and families.

Skills

Demonstrated computer skills

Strong administrative skills

Excellent customer service skills

Organizational skills

Education

High School Diploma or equivalent

Associate's Degree

Job description

Overview

Open to work in several departments; Crossroads, Urgent Care and Orange Lab.

Job Description Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet