Patient Access Representative Associate

Taleo; Minneapolis (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is hiring a Patient Access Representative Associate in Minneapolis to greet patients, collect demographics and insurance information, and complete registration in the electronic medical record. The role requires 6+ months of healthcare customer service, proficiency with Microsoft Office, and the ability to work a biweekly rotating schedule from 3:30pm to 12:00am.

A $1,000 sign-on bonus is available to external applicants, with a comprehensive benefits package and opportunities for career

Qualifications

• 6+ months of customer service experience in healthcare, retail, call center, or related settings.
• Intermediate proficiency with Microsoft Office products.
• Ability to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule.
• Must be 18 years of age or older.

Responsibilities

• Greets and welcomes patients in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete paperwork.
• Directs patients to their appointment or procedure.
• Documents issues and resolutions in the EMR.

Skills

Customer service

Healthcare experience

Microsoft Office

Evening hours

Tools

Epic software

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Access Representative Associate (2386916)

Patient Access Representative Associate - 2386916

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health.As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

ThePatient Access Representative Associateis responsible for greeting and welcoming patients in person.Provides a standard registration process by collecting demographic and financial data and enters information into an electronic medical record.

Location:800 E 28 th St, Minneapolis, MN 55407

Primary Responsibilities:

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Assists and counsel’s patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assist patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or other settings that engage with customers, etc.
• Intermediate level of proficiency with Microsoft Office products
• Ability to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work the following biweekly rotating schedule from 3:30pm - 12:00am
  • Week 1: Sunday, Monday, Tuesday, Thursday & Friday
  • Week 2: Monday, Tuesday, Wednesday, Thursday & Saturday
• Must be 18 years of age OR older

Preferred Qualifications:

• General office experience
• Epic experience

Physical Demands:

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.