Patient Access Representative (75195)

Women's Care; Ponte Vedra Beach (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

An opportunity to make a difference in

patients' lives every day!

Job summary

Women’s Care is seeking a Patient Access Representative to be the first face and voice of the practice. You will collect patient information for registration, confirm up-to-date details for scheduling and billing, and ensure an exceptional patient experience.

This role involves greeting patients, handling demographics, collecting payments, and guiding insurance processes with HIPAA compliance. Responsibilities include answering high volumes of calls and emails, scheduling and rescheduling

Qualifications

• Greet patients and visitors promptly and courteously.
• Obtain and confirm patient demographics and update profiles per policy.
• Collect payments and assist with billing while meeting time-of-service goals.
• Scan insurance cards and IDs into EMR systems (HIPAA compliance).
• Set up payment plans per policy.
• Understand financial policies and patient forms to answer questions.

Responsibilities

• Answer a high volume of incoming calls and respond to patient emails promptly while adhering to company values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby to ensure waiting times are reasonable and inform patients of delays.
• Assist patients with online registration or form completion as needed.
• Schedule or reschedule appointments and verify insurance information at check-out.
• Ensure all appointments in the EMR are checked out at the end of the day.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Professionalism

Tools

eCW (eClinicalWorks)

Job description

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Patient Access Representative is the first face and voice of Women’s Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.

Qualifications

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable. And, if necessary, cleaning the waiting room.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Preferred Skills

• Preferably one year of experience working in a medical office or healthcare setting, OBGYN a plus.
• General knowledge of medical terminology and billing is beneficial.
• Preferred experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.

WHY JOIN WOMEN'S CARE?

We Offer

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan
• An opportunity to make a difference in patients' lives every day!

At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization.

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.