Patient Access Representative (74418)

Women's Care; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, vision benefits

Paid time off and holidays

401k plan

Job summary

Women’s Care is seeking a Patient Access Representative to be the first point of contact for patients at our Oviedo, FL location. You will collect demographics, assist with scheduling and billing, and ensure HIPAA-compliant handling of information.

The role requires high school diploma or equivalent, exceptional customer service, strong organizational skills, and proficiency with Microsoft Office and EMR systems. A patient-centered approach and reliable attendance are essential.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience with a positive patient experience at every encounter.
• Strong organizational skills and ability to multi-task in a high-volume setting.
• Professional, warm demeanor with excellent verbal and written communication.
• Proficient computer skills including Microsoft Office and EMR systems.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Collect and verify patient demographics; update profiles.
• Assist with billing concerns and time-of-service collections.
• Scan insurance cards, IDs, and documents into the EMR (HIPAA compliant).
• Explain financial policies and payment plans; answer questions clearly.
• Handle high volume calls and patient emails; respond promptly.
• Schedule or reschedule appointments and verify insurance information.
• Maintain lobby tidiness and assist patients as needed.
• Support online registration and forms completion; ensure accurate checkout.

Skills

Customer service

Organizational skills

Verbal & written communication

Multi-tasking

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR (eClinicalWorks – eCW)

Job description

Job DetailsJob Location: 5700_ORL_8400 Red Bug Lake Rd Ste 2060 - Oviedo, FL 32765Position Type: Full TimeJob Category: Non-Clinical StaffWomen’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Patient Access Representative is the first face and voice of Women’s Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable. And, if necessary, cleaning the waiting room.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.

Preferred Skills

• Preferably oneyear of experience working in a medical office or healthcare setting, OBGYN a plus.
• General knowledge of medical terminology and billing is beneficial.
• Preferred experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.

Why Join Women’s Care?

We Offer

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time offand paid holidays
• 401k plan
• An opportunity to make a difference in patients'lives every day!

Values

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.