Patient Access Representative (74067)

Women's Care; London (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

London Women's Care is seeking a Patient Access Representative to be the first point of contact for patients in London, KY. You will collect demographics, verify insurance, and assist with scheduling and billing while maintaining a positive patient experience.

The role requires empathy, strong communication, and the ability to manage multiple tasks in a fast-paced setting. Prior office experience and proficiency with EMR systems are preferred.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a positive patient experience at every encounter.
• Strong organizational skills required.
• Customer-centric, warm and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Proficient with Microsoft Office and able to learn computer programs quickly.
• Ability to multi-task in a high-volume, dynamic setting.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Collect and confirm patient demographics; update profiles.
• Assist with billing concerns and at-sight collections.
• Scan insurance cards and IDs into the EMR system (HIPAA compliance).
• Set up payment plans for patients with balances.
• Answer high-volume calls and respond to emails per policy.
• Schedule or reschedule appointments; verify insurance eligibility.

Skills

Customer service

Organizational skills

Verbal & written communication

Detail-oriented

Multi-tasking

HIPAA compliance

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

eCW (EMR)

Job description

Job DetailsJob Location: 11200_KY_803 Meyers Baker Rd Ste 200 - London, KY 40741Position Type: Full TimeJob Category: Non-Clinical Staff

London Women's Care is dedicated to delivering high-quality, comprehensive healthcare for every member of your family. From newborns to seniors, our skilled providers offer a wide range of specialties, including Primary Care, OBGYN, Pediatrics, Dentistry, and Behavioral Health.

The Patient Access Representative is the first face and voice of Women's Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.

• Greet all patients and visitors with a smile in a prompt and courteous manner.


• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women's Care patient identification policy.


• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.


• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).


• Set up payment plans for patients unable to pay balances per Women's Care Payment Plan policy.


• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.


• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women's Care Values


• Confirm all unconfirmed appointments for the next business day.


• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.


• May assist patients who are having difficulty with online registration or completion of forms.


• Schedule or reschedule appointments.


• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.


• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.


• Schedule any follow up appointments upon patient check out.


• Ensure all appointments in eCW are "checked out" at the end of each day or appropriately updated.


• Ensure that the lobby and front area are always kept tidy and presentable. And, if necessary, cleaning the waiting room.


• Demonstrate and embody the Women's Care mission and core values.


• Compliance with all HIPAA rules, regulations, and guidelines.


• Other duties as assigned.

QualificationsQualifications:

• High school diploma or equivalent required.


• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.


• Strong organizational skills required.


• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.


• Strong verbal and written communication skills.


• Deadline-driven and detail-oriented.


• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.


• Ability to multi-task in a high-volume and dynamic atmosphere.


• Ability to communicate and work efficiently with patients, co-workers, and providers.


• Must be dependable, reliable, and punctual.

Preferred Skills:

• Preferably one year of experience working in a medical office or healthcare setting, dentistry a plus.


• General knowledge of medical terminology and billing is beneficial.


• Preferred experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.