Patient Access Representative (73569)

Women's Care; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Women’s Care, a leading women’s healthcare group, seeks a Patient Access Representative to be the first point of contact for patients. You will collect demographics, verify information, and input data into the EMR to ensure smooth scheduling and billing encounters.

Role demands exceptional customer service, clear communication, and the ability to multitask in a fast-paced environment. Training on HIPAA compliance and privacy will be provided, with opportunities across 100+ locations nationwide.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Strong organizational abilities and multitasking in a busy environment.
• Familiarity with HIPAA policies and medical privacy.
• Experience with EMR systems preferred.

Responsibilities

• Greet patients and visitors with courtesy and professionalism.
• Collect demographics, verify information, and update records in EMR.
• Process payments and address billing inquiries.
• Scan insurance cards and IDs; ensure HIPAA compliance.
• Schedule and confirm appointments; manage cancellations and reschedules.
• Answer high volume calls and emails promptly.
• Ensure accurate checkout and patient experience at discharge.
• Maintain lobby area tidy and welcoming.

Skills

Customer service

Communication

Scheduling

Detail-oriented

Multitasking

Punctuality

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

EMR systems

Microsoft Office

Job description

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Patient Access Representative is the first face and voice of Women’s Care and is a critical role for the practice. They provide the first touchpoint that begins the patient experience, with customer service at the forefront. The Patient Access Representative collects information for registration of new and/or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient’s experience with us is extraordinary.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable, and clean the waiting room if necessary.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer‑centric focus and present themselves in a warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi‑task in a high‑volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co‑workers, and providers.
• Must be dependable, reliable, and punctual.

Preferred Skills

• Preferably one year of experience working in a medical office or healthcare setting, OBGYN a plus.
• General knowledge of medical terminology and billing is beneficial.
• Preferred experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.

Benefits

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) plan
• An opportunity to make a difference in patients’ lives every day!

Core Values

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization. With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.