Patient Access Representative 1 - PBC Children's Hospital

FMOLHS; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

FMOLHS's Our Lady of the Lake Children’s Hospital is seeking a Patient Access Representative 1 to accurately register patients in Epic, verify insurance, collect payments, and ensure a best-in-class patient experience.

You will collaborate with physicians and nursing staff to process referrals, assist patients with MyChart access, and update records while supporting clinic operations and cash handling according to policy.

Qualifications

• Experience: 6 months in customer service, billing, registration, finance, or accounting in medical setting.
• Education: High School or equivalent; Bachelor's degree may substitute for experience.
• Special Skills: Professional demeanor, ability to multi-task, critical thinking, and computer literacy.

Responsibilities

• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing imitative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
• Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient's access to information including but not limited to MyChart access.
• Accurately updates patients records as needed.
• Accurately enters and updates charges as necessary.
• Clinic Operations: Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
• Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
• Meets site collection goals.
• Performance Excellence: Actively supports the organizations performance excellence initiatives.
• Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
• Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
• Provides quality training and orientation for other Team Members when assigned.
• Other Duties As Assigned: Performs other duties as assigned or requested.

Skills

Customer service

Billing

Registration

Finance

Accounting

Education

High School or equivalent

Tools

Epic

Job description

Patient Access Representative 1 - PBC Children's Hospital

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Job Description

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.

Responsibilities

• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing imitative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient's access to information including but not limited to MyChart access.
• Accurately updates patients records as needed.
• Accurately enters and updates charges as necessary.
• Clinic Operations
  • Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
  • Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
  • Meets site collection goals.
• Performance Excellence
  • Actively supports the organizations performance excellence initiatives.
  • Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
  • Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
  • Provides quality training and orientation for other Team Members when assigned.
• Other Duties As Assigned
  • Performs other duties as assigned or requested.

Qualifications

Experience: 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.

Education: High School or equivalent

Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

About Us

Our Lady of the Lake Children’s Hospital serves as the main campus and central hub for Our Lady of the Lake Children’s Health state-wide network of pediatric healthcare. The hospital is home to an expanded St. Jude Affiliate Clinic and the only pediatric emergency room in Louisiana staffed 24/7 by physicians certified in pediatric emergency medicine. It’s also home to one of only two dedicated pediatric trauma programs in Louisiana.

At Our Lady of the Lake Children's Health, we believe that access to not only primary care but also a robust network of specialties is critical to improving children’s health. We offer comprehensive ongoing care for your child in more than 30 specialties, in addition to our critical care , intensive care anddepartments. With specialties available in major markets and specialists rotating so satellite clinics across Louisiana, specialty care is close to home. We have the ability to treat almost any pediatric condition, and with care close by, your kids will be on the path to health in no time. With more than 180 providers across our specialties, we are ready to care for your child!

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 52352
• Job Category Revenue_Cycle
• Locations 8300 Constantin Blvd, Baton Rouge, LA, 70808, US
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule PRN (As Needed)
• Hours of Schedule (e.g. M-F 8a-5p) 7:00am - 5:00pm, PRN only
• Department OP Therapy Clinic-Lake Childrens Hospital Campus
• FMOLHS Company Code Our Lady of the Lake Hospital Inc

FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address,do not respondand report the message as phishing / spam and delete it.