Patient Access Representative 1 (On-Site) (H)

University of Miami; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Miami is seeking a Patient Access Representative 1 (On-Site) for full-time work at our Doral location. The role handles patient registration, insurance verification, and payment collection to support efficient clinical services.

Responsibilities include obtaining documents, explaining consent and HIPAA, scheduling follow-ups, and handling inquiries. Candidate should have a high school diploma, at least 1 year of relevant experience, and strong attention to detail.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of relevant experience in a similar role is preferred.
• Strong data entry accuracy and attention to detail are essential.
• Effective communication, both oral and written, is needed.
• Ability to handle confidential information with discretion.

Responsibilities

• Registers patients for clinical services and verifies insurance coverage.
• Collects necessary patient information and payments.
• Obtains copies of insurance cards, licenses, and referrals as applicable.
• Explains consent, financial liability and HIPAA forms to patients.
• Schedules, cancels and edits appointments and records no-shows.
• Answers calls and assists or routes inquiries as needed.

Education

High school diploma or equivalent

Minimum 1 year of relevant experience

General knowledge of office procedures and operations

Data entry with minimal errors

Ability to communicate effectively (oral and written)

Attention to detail

Confidential information handling

Job description

Position Overview

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our Doral location.

Core Job Summary

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

Core Responsibilities

• Performs full registration and ensures that insurance is verified, and all patients’ information is correct.
• Obtains copies of insurance cards, driver’s license, and any applicable referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
• Instructs patients to complete any questionnaires that might be required by physician.
• Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
• Reconciles all vouchers and delivers them to designated area.
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• High school diploma or equivalent
• Minimum 1 year of relevant experience
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.