Patient Access Representative 1, Full Time

University of Miami; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

The University of Miami Health System (UHealth) seeks a Patient Access Representative 1 (On-Site) at UHealth Tower. This role handles patient registration, verifies insurance, collects IDs, and ensures accurate demographic data.

You will explain consent for treatment and HIPAA, schedule follow‑ups, answer calls, and help patients navigate admissions. Commitment to patient service, privacy, and University policies is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience required.

Responsibilities

• Performs full registration and verifies insurance and patient information.
• Obtains copies of insurance cards, driver’s license, and referrals as needed.
• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
• Instructs patients to complete any required questionnaires.
• Schedules follow-ups and edits appointments; records no-show patients accurately.
• Reconciles vouchers and delivers them to the designated area.
• Answers calls and handles inquiries or transfers as appropriate.

Skills

Customer service

Communication skills

HIPAA knowledge

Education

High school diploma or equivalent

Job description

The Patient Access Representative 1 (On‑Site)

Location: UHealth Tower

Schedule: Monday–Friday, 8:30 AM–5:00 PM

CORE JOB FUNCTIONS

• Performs full registration, and ensures that insurance is verified and all patients’ information is correct.
• Obtains copies of insurance cards, driver’s license, and any applicable referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
• Instructs patients to complete any questionnaires that might be required by physician.
• Schedules follow‑up, cancels, and edits appointments, and records no‑show patients accurately.
• Reconciles all vouchers and delivers them to designated area.
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent
• Minimum 1 years of relevant experience required

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth – University of Miami Health System, South Florida's only university-based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.