Patient Access Representative

JAG PT; West Orange (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Education support

Growth opportunities

Uniforms provided

HSA options

Life insurance $10k

PTO up to 3 weeks

401(k) with company match

Annual review for growth

Tuition discounts

Perks programs

Supportive work environment

Job summary

JAG Physical Therapy is hiring a Patient Access Representative to greet patients, schedule appointments, and manage records across multiple locations. The role supports insurance processes, authorizations, and patient finances, ensuring accurate data and a smooth patient experience.

The position requires a high school diploma (medical assistant cert preferred) and 1+ year healthcare reception experience, with travel to various JAG sites as needed. Great customer service is essential.

Qualifications

• High school diploma or equivalent is required.
• Completion of a medical assistant certificate program preferred.
• 1+ years of experience as a medical receptionist/administrative assistant in healthcare.

Responsibilities

• Greet patients and visitors in the medical office.
• Answer patient questions and provide directions when needed.
• Handle calls using the general office line.
• Schedule new and follow-up appointments with medical software.
• Register new patients and update records.
• Distribute forms ensuring fields are completed.
• Collect daily patient financial responsibility.

Skills

Interpersonal communication

Organizational skills

Time management

Independent work

Travel flexibility

Education

High school diploma or equivalent

Medical assistant certificate (preferred)

Job description

Pay or shift range: $17 USD to $19 USD

Description

Patient Access Representative

As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support the delivery of healthcare services.

Who We Are:

JAG Physical Therapy’s care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! JAG has been honored by the area’s top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area’s largest healthcare systems and insurance providers.

What You’ll Love About Us:

• Support for ongoing education and training
• Opportunities for advanced growth including team leader, regional manager, and director
• Provided uniforms
• HSA Options including dependent care, medical, and commuter benefits
• $10,000.00 Term Life Insurance benefit at NO cost to employees
• up to 3 weeks PTO
• 401(k) with company match
• Yearly review for growth opportunities
• Tuition discounts for employees and their families
• TicketsAtWork and LifeMart company perks
• Our workplace fosters a close‑knit and supportive environment where individuals genuinely care for and uplift one another, creating a strong sense of unity and camaraderie

What You’ll Need:

• High school diploma or equivalent.
• Completion of a medical assistant certificate program preferred.
• 1+ years of experience working as a medical receptionist/administrative assistant in the health care field.
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently or as part of a team
• Availability to travel throughout JAG locations for coverage. Following the JAG Travel policy.

What You’ll Do:

• Greeting patients and other visitors in the medical office.
• Answer patient questions and provide assistance and directions when necessary.
• Field all phone calls that arrive using our general office number.
• Utilize medical office software to schedule new and follow-up appointments for patients.
• Register new patients and update necessary records.
• Distribute forms and paperwork to patients to ensure that required fields are completed appropriately.
• Daily collection of patient financial responsibility
• Maintain confidentiality of all patient records.
• Completing and tracking insurance verifications, authorizations, and referrals.
• Knowledge of Workers’ Compensation and Auto claim submissions.
• Perform other diverse duties as requested or required.

The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment. What you’ll love about us section is based on full time employment with the company and is not guaranteed based on employment type.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.