Patient Access Representative

Mercy; Washington (MO); On-site; USD 33,000 - 45,000; Full time

Job summary

Mercy in Missouri is seeking a Patient Access Representative who serves as the first point of contact for patients, delivering compassionate service and accurate data entry. You will help with scheduling, registration, benefit verification, and pre-authorization to support a smooth entry into Mercy facilities.

The role requires 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and insurance plans.

Qualifications

• 1-3 years of clerical and customer service experience preferred.
• High School diploma required; some college helpful.
• Familiar with medical terminology and insurance plans preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Proficient with computers, including 10-key calculator.

Responsibilities

• Facilitate patient entrance procedures including scheduling and registration.
• Perform benefit verification, pre-certification and financial clearance.
• Ensure accurate patient data in the system.
• Maintain knowledge of insurance carriers and guidelines.

Skills

Clerical experience

Customer service

Communication

Attention to detail

Organizational skills

Medical terminology

Insurance knowledge

Education

High School diploma

Some college

Tools

Computer systems

10-key calculator

Keyboarding

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.