Patient Access Representative

New Jersey Urology; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

U.S. Urology Partners is seeking a Patient Access Representative to be the first point of contact for patients. The role involves remote handling of high-volume calls, insurance verification, demographic updates, and EPIC EMR data entry to support accurate access to care.

The position requires strong communication skills, a High School Diploma, and experience in a medical setting. Work is performed remotely with competitive hourly compensation.

Qualifications

• High School Diploma required.
• Experience in a medical practice or health insurance preferred.
• Excellent verbal and written communication skills; professional interactions with patients.

Responsibilities

• Greet patients and handle inbound calls in a remote, high-volume setting.
• Verify and update insurance information and demographics.
• Register new patients in EPIC EMR.
• Document patient requests in EPIC EMR.
• Triage and schedule appointments; escalate emergent concerns as needed.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Remote work

HIPAA compliance

Education

High School Diploma

Tools

EPIC EMR

RingCentral

Job description

About the Role

The Patient Access Representative serves as the first point of contact for patients. Candidates must provide exceptional customer service while facilitating general appointment and escalation appointment scheduling. PAR will register new patients, review demographics for existing patients, insurance verification and answer general patient questions. PAR is also responsible for preparing patient messages to providers, triage, surgical scheduling and other internal departments. This role plays a critical part in ensuring a positive patient experience and supporting accurate, timely access to the patients.

What You’ll Be Doing

• Greets patients in a prompt, courteous, and helpful manner.
• Handling inbound calls for a high-volume practice while working remotely
• Verifies and updates current insurance information, demographics with the Patient
• Register New Patients in EMR
• Accurately document patient requests/concerns in EMR (EPIC)
• Resolve patient inquiries and concerns and elevate emergent concerns appropriately and in a timely manner
• Performs all other duties as assigned.

What We Expect from You

• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers and executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills
• Prior use of EMR systems preferred
• Demonstrates strong self-management skills in a remote work environment

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.

Work Environment

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, faxing through Ring Central

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

Salary Range

$20.00 – $28.00 per hour

The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the‑art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.