Patient Access Representative

LE0006 AMP MSO, LLC; Town of New Hartford (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision plans

HSA / FSA

401(k) matching

Job summary

U.S. Urology Partners is seeking a Patient Access Representative to warmly greet patients, manage check-in/out, and answer calls about appointments and inquiries. You’ll review charts for accuracy, update insurance information, and collect payments while performing EMR scanning and related duties. Travel to other clinics may be required.

The role requires professionalism, HIPAA compliance, and strong communication skills, with prior medical practice exposure preferred.

Qualifications

• High School Diploma is required.
• One year of experience in a medical practice or health insurance setting preferred.
• Excellent verbal and written communication skills.
• Interacts professionally with patients and staff.
• HIPAA compliance is expected in daily tasks.
• Travel to other clinics as needed.

Responsibilities

• Greet patients and visitors in a courteous, helpful manner.
• Handle patient check-in and checkout processes efficiently.
• Answer calls regarding appointments and general inquiries.
• Review patient charts for accuracy prior to appointments.
• Scan and sort documents in the EMR system.
• Verify and update insurance information with patients.
• Collect patient payments and perform other duties as assigned.

Skills

Verbal communication

Written communication

Professionalism

HIPAA compliance

Education

High School Diploma

Tools

EMR systems

Job description

About the Role

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross‑trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.

What You’ll Be Doing

Greets patients and visitors in a prompt, courteous, and helpful manner.

Effectively handles the patient check-in/checkout process.

Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.

Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.

Performs scanning and sorting within EMR system.

Verifies and updates current insurance information with the Patient.

Collects Patient payments.

Performs all other duties as assigned.

What We Expect from You

• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers and executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills
• Prior use of EMR systems preferred
• Travel to other clinics as needed

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

What We Offer You

• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. With a network of more than 80 locations across seven states, U.S. Urology Partners continues to play a key role in advancing innovation and access to urological services. As a partner to independent, community-based urology practices, U.S. Urology Partners enables them to focus on delivering premier care to the patients they serve and is backed by leading global investor General Atlantic.

Equal Opportunity Employer

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.