Patient Access Representative

Mercy; Springfield (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Mercy is hiring a Patient Access Representative for the Emergency Department in Springfield, offering part-time evening shifts. This role requires exceptional customer service, facilitating patient intake, and involves both clerical duties and knowledge of insurance processes. Join a leading healthcare provider dedicated to compassionate care and transformative community service.

Benefits

Comprehensive health, vision, and dental coverage

PTO and tuition reimbursement

Employer-matched retirement funds

Qualifications

• 1-3 years of clerical and customer service experience preferred.
• Effective communication skills vital for patient interaction.
• Strong organizational abilities and detail orientation required.

Responsibilities

• Facilitate patient entrance into Mercy's facilities including scheduling and registration.
• Ensure accurate patient data is populated into records.
• Provide exceptional customer service while maintaining compassion.

Skills

Communication

Organizational skills

Attention to detail

Customer service

Education

High School diploma

Some college

Job description

We’re a Little Different

We are hiring Patient Access Representatives for the Emergency Department at Mercy Springfield. We currently have a Part Time evening shift position open.

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Qualifications:

• Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.
• Required Education: High School diploma required.
• Preferred Education: Some college helpful.
• Other: Minimum skills, knowledge and ability requirements:
  • Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
  • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
  • Strong organizational skills; attention to detail.
  • Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
  • Knowledgeable and experienced with various computers systems. Ability to use a 10-key calculator and computer keyboard.
  • Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis. Position requires prolonged standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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