Patient Access Representative

Mercy; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Rogers Emergency Department is seeking a Patient Access Representative to serve as the first point of contact for patients, delivering compassionate customer service and handling scheduling, registration, benefit verification, pre-certification, and financial clearance with accuracy.

Ideal candidates have 1–3 years clerical experience, familiarity with medical terminology and insurance plans, and a high school diploma.

Qualifications

• Must communicate effectively in writing and verbally.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Serve as the first point of contact for patients and Mercy, ensuring a compassionate, professional interaction.
• Assist with scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure accurate patient data in the system and maintain up-to-date knowledge of insurance carriers and guidelines.
• Work in the Emergency Department at Mercy in Rogers, ensuring smooth patient access processes.

Skills

Communication skills

Telephone etiquette

Relationship building

Organizational skills

Attention to detail

Stress management

Data entry

Education

High School diploma

Some college

Tools

10-key calculator

Computer keyboard

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Patient Access Rep

Full Time - Overnights - Sun-Tues 7p-7a

Mercy - Rogers - Emergency Department

Experience and Education Requirements:

1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Access Rep