Patient Access Representative

Appalachian Regional Healthcare (ARH); Prestonsburg (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) seeks a Patient Access Registrar to support inpatient and outpatient registrations, verify insurance, and collect accurate patient information. You will work in a fast-paced environment ensuring patient rights and financial responsibilities are clear.

The role requires strong communication, the ability to work independently within guidelines, and adherence to infection control and PPE where applicable.

Qualifications

• Minimum Education: High School diploma or equivalent required. Associate's degree preferred.
• Minimum Work Experience: Two years healthcare registration preferred; excellent verbal, presentation and written communication skills.
• Required to comply with OSHA regulations for N95 respirator training and fit testing.
• Required Skills, Knowledge, And Abilities: English communication, independent work, teamwork, and ability to stay focused under pressure.

Responsibilities

• Register inpatients and outpatients into the computer system.
• Verify pre-registration information and insurance details.
• Schedule admissions and communicate patient rights and financial responsibilities.
• Coordinate with ancillary departments and follow infection control guidelines.

Skills

English communication

Independent work

Teamwork

Focus under pressure

Education

High School diploma or equivalent

Associate's degree preferred

Job description

Overview

The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatient into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. Answers and directs calls to appropriate areas, follows hospital protocol regarding emergency codes and overhead announcements. Interviews incoming patient or patient representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Participates in department meetings, hospital and department in services, performance improvement and CQI activities. Adheres to infection control policies and guidelines appropriate for their work area. Hand hygiene and PPE (job applicable) followed when appropriate.

Overview

The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatient into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. Answers and directs calls to appropriate areas, follows hospital protocol regarding emergency codes and overhead announcements. Interviews incoming patient or patient representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Participates in department meetings, hospital and department in services, performance improvement and CQI activities. Adheres to infection control policies and guidelines appropriate for their work area. Hand hygiene and PPE (job applicable) followed when appropriate.

Qualifications

Minimum Education: High School diploma or equivalent required. Associate's degree preferred.

Minimum Work Experience

• High School Diploma or Equivalency required.
• Two years experience in healthcare registration preferred
• Excellent verbal, presentation and written communication skills.

Required to comply with OSHA regulations for the N95 respirator training and fit testing. (job classifications that require fit testing)

Required Skills, Knowledge, And Abilities

• Ability to communicate in English, both orally and written.
• Ability to work independently within general guidelines.
• Ability to work well with others in a calm, friendly manner in a high volume, high stress environment.
• Ability to remain focused amid frequent interruptions.