Patient Access Representative

Trinity Health; Pontiac (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

DailyPay

Benefits on day one

Medical, Dental, Vision

PTO

Life Insurance

Short and Long-term Disability

Retirement with employer match

Colleague Referral Program

Tuition Reimbursement

Job summary

Trinity Health in Michigan is seeking a Patient Access Rep II to perform registration, insurance verification, and payment collection in a fast-paced Emergency Department. This on-site position supports patient access functions across pre-service and bed desk areas, with a focus on accurate financial clearance and customer service.

You will work the 12-hour night shift, 6pm-6:30am or 5pm-5:30am, and may be aligned with level I or II responsibilities based on experience.

Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAA within one year of hire.
• Strong communication and customer service skills.

Responsibilities

• Provides patient focused customer service within the Emergency Department.
• Performs outpatient and/or inpatient registration and insurance verification.
• Collects patient financial liability payments and ensures medical necessity, payer pre-certifications and referrals are met.
• Provides general information to hospital users, patients, families, and physician offices.
• Utilizes multiple systems to perform analysis, create reports and develop educational materials.

Skills

Customer service

Communication

Analytical thinking

Team collaboration

Education

High School diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Employment Type: Full time Shift: 12 Hour Night Shift Description: Emergency Registration
6pm-6:30am or 5pm-5:30am shift time

Department: Emergency Department

Location: Trinity HealthOakland

Status: Full Time 36 hours per week

Minimum rate of pay: $16.92

Note: This is a fully on-site role

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefitseffective onDay One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Provides patient focused customer servicewithin the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients,families,and physicianoffices.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Minimum Qualifications

High School diploma or GEDrequired.

HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Essential Functions

• Research,collect,andanalyzeinformation.
• Identifyopportunities,developsolutions,and leadthrough resolution.
• Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, createreports,and developeducational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to defineanddemonstrateprogress,ROI,and impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelinestoensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Work Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / orsmell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns,chemicals, radiation, sharp objects, etc.).
  Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
• Exposure to interruptions, shifting priorities & stressful situations. Frequent
  Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remembermultiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbalcommunications (in-person & / or over the phone / computer / device / equipment assigned) with somebackground noise. Continuous
• Sit with the ability to vary / adjust physical position or activity. Continuous
• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Additional Functions of a Patient Access Rep II

• Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk

Required Qualifications of a Patient Access Rep II

Minimum of two (2) years of hospital registration or insurance verification experience.

Knowledge of medical terminology, diagnosticcoding,and proceduralcodingis required.

Ability to explain insurance benefits.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.