Patient Access Representative

Think Aksarben; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

Think Aksarben LLP in Omaha is seeking a Patient Access Representative to be the first point of contact for patients. This role includes welcoming patients, managing check-in processes, verifying information, and handling co-payments effectively.

The ideal candidate should have a high school diploma, strong communication skills, and a commitment to excellent customer service. Knowledge of medical insurance processes and computer proficiency are preferred.

Qualifications

• Basic knowledge of medical insurance processes and workflows.
• Understanding of HIPAA and privacy regulations.
• Ability to communicate effectively in diverse contexts.

Responsibilities

• Welcome and assist patients during check-in.
• Verify and update patient information.
• Address patient concerns and ensure satisfaction.

Skills

Medical insurance knowledge

Professional communication

Attention to detail

Customer service skills

Education

High school diploma or equivalent

Tools

Word

Outlook

Job description

Career Opportunities with Think Aksarben

A great place to work.

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check‑in process using Think’s pre‑registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co‑payments using appropriate tools and systems.

ESSENTIAL JOB FUNCTIONS:

• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
• Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self‑pay, and outstanding balances.
• Assist and educate patients on pre‑registration and intake processes, reducing manual components required by staff wherever possible.
• Ensure patients are accurately checked‑in for appointment using appropriate systems and direct patients to appointment as needed.
• Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
• Acquire signature for patient release and schedule future appointments in appropriate systems.
• Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Basic knowledge of medical insurance processes and workflows.
• Knowledge of HIPAA and privacy rules.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including Word and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deliver excellent customer service and patient education.
• Ability to work independently and in a team environment.
• Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.

WORKING CONDITIONS AND PHYSICAL EFFORT:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

• Sit/Stand 80% or longer of a workday.
• Walk 20% of a workday.
• Requires ability to lift up to 25 pounds without assistance.
• Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
• Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
• Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE:

The information above reflects the general nature of job duties. From time to time, additional duties may be assigned.