Patient Access Representative

NewVista Health; Johnstown (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

NewVista Health is seeking a Patient Access Representative located in Johnstown, CO. This role involves providing exceptional customer service and facilitating patient entrance into the facility. Responsibilities include scheduling, registration, documentation of insurance, and managing billing inquiries.

The ideal candidate will possess strong communication skills, attention to detail, and experience in a relevant field. An Associate's degree is preferred, and knowledge of medical terminology is beneficial.

Qualifications

• Minimum 1-year experience in hospital or clinic financial, registration, scheduling, or insurance authorizations.
• Proven skills in Microsoft Office, specifically Excel and Word.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Facilitating patient entrance into facilities, including scheduling and registration.
• Documenting insurance, personal information, and payment details.
• Handling patient billing inquiries and managing clerical duties.

Skills

Customer service

Attention to detail

Effective communication

Organizational skills

Education

High School Diploma / GED

Associates Degree in Healthcare or related area

Tools

Microsoft Office (Excel, Word)

10 key calculator

Job description

## Patient Access RepresentativeApplylocations: Sierra Vista Health & Wellnesstime type: Full timeposted on: Posted Todayjob requisition id: R-0000118991**Job Address:**4770 Larimer PkwyJohnstown, CO 80534**Patient Access Representative** You have skills and great ideas. Put them to use as part of the New Vista Behavioral Health team! We encourage our team members to take an active part in improving the care and service we provide. If you have a superior level of customer service, the ability to greet our patients with a smile whether on the phone or face-to-face, and a passion for taking care for people, this is the position for you! **Responsibilities:*** The Patient Access Representative is most often the first point of contact for our patients and therefore must represent New Vista Behavioral Health with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and service standards.* The Patient Access Representative will facilitate all components of the patient's entrance in to any New Vista facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.* The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This team member must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.**Essential Functions*** Documenting insurance information, personal information, payment methods and other important patient information* Contacting insurance companies regarding coverage, preapprovals, billing and other issues* Processing and collecting out of pocket payments from patients, including deductibles, co-pays, and co-insurance* Handling billing issues between patients and insurance companies* Answering the phone to address patient billing inquiries and* Communicating information and important details to other medical care staff* Managing various types of paperwork and other clerical duties**Experience and Education Requirements:** Minimum:* High School Diploma / GED* Associates Degree in Healthcare, Financial or related area preferred. Equivalent combination of education and relevant experience may be accepted* Proven skills in Microsoft Office, specifically Excel and Word, Windows based applications, and 10 key calculator with high level of quality outcomes* One year experience in hospital or clinic financial, registration, scheduling or insurance authorizations areasPreferred:* Working knowledge of CPT, HCPCS, ICD-10, medical terminology, anatomy, and insurance plans**Minimum skills, knowledge and ability requirements:*** Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.* Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.* Strong organizational skills; attention to detail.* Work independently in a self-directed, non-confrontational, collaborative manner.* Customer focus: promotes positive internal and external relationships by actively seeking and being responsive to customer feedback.* Ability to support and participate in continuous quality improvement projects.* Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.* Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.