Patient Access Representative

Virginia Mason Franciscan Health; Gig Harbor (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to register patients across hospital access points, verify demographics and insurance, and ensure accurate data capture in the electronic health record.

The role involves using multiple systems to support registration, scheduling, and inquiries, while coordinating with the care team to deliver a positive access experience. Strong attention to detail and adaptability are essential in a fast-paced environment.

Qualifications

• High School graduate or GED required.
• 1 year healthcare experience preferred, especially in patient access.
• Familiarity with patient registration, insurance payers, and real-time eligibility verifications.

Responsibilities

• Register patients across access points, verify demographics and insurance, and document in the EHR.
• Scan, index and manage patient documentation to support registration and billing workflows.
• Explain financial responsibilities and collect payments as appropriate at point of service.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Resolve routine registration/insurance discrepancies; escalate complex issues when needed.
• Provide patient-facing support via phone and other channels; document interactions per policy.

Skills

Patient registration procedures

Insurance eligibility verification

Customer service

Documentation in EHR

Education

High School Diploma

GED

Tools

Electronic Health Records (EHR) system

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.

Every day you will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify and escalation discrepancies or complex scenarios according to established procedures, assist with workflow needs during scheduled and high-volume periods, and collaborate with the healthcare team while engaging patients and families to support a positive access experience. To be successful in your role, you will need strong attention to detail and adaptability to manage multiple systems and shifting priorities, along with a commitment to relationship-based care, the organization's mission and values, and compliance with privacy standards and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate, upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Required Licensure/Certifications

• None, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$21.96 - $34.03 /hour