Patient Access Representative

Mercy; Fort Smith (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy - Fort Smith Emergency Department is seeking a Patient Access Representative who will often be the first point of contact for our patients, representing Mercy with the highest standard of customer service, compassion and adherence to Mercy Service Standards. Position details indicate full-time hours Fri-Sun 7:00a-7:30p in the Emergency Department.

Ideal candidates have clerical and customer service experience, familiarity with medical terminology, and a strong ability to communicate

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Education

High School diploma

Some college

Tools

10-key calculator

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Position Details

Patient Access Rep

Full-Time: Fri-Sun 7:00a-7:30p

Mercy - Fort Smith Emergency Department

Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you\'ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you\'ll grow with us.

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