Patient Access Representative

St. Francis-Emory Healthcare; Columbus (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

ScionHealth is seeking a Patient Access Registrar to coordinate patient registration, insurance verification, and financial clearance in an acute care hospital. You will collect patient information, verify eligibility, secure pre-certifications, and handle payments while delivering exceptional customer service.

Responsibilities include registering patients for all services, confirming coverage, informing patients of financial obligations, and maintaining HIPAA-compliant confidentiality.

Qualifications

• 1+ years in healthcare registration or patient access preferred.
• Knowledge of medical terminology and insurance verification preferred.
• Excellent communication and attention to detail required.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Register patients for inpatient, outpatient, and emergency services with accurate information.
• Verify insurance eligibility, benefits and authorization requirements.
• Explain financial obligations and collect co-pays and payments.
• Maintain patient confidentiality in line with HIPAA guidelines.
• Document interactions and update EMR; assist with rescheduling appointments.

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Patient Access Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.

Essential Functions

• Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Provide patients with information on financial obligations, including co-pays, deductibles, and payment options.
• Collect and document payments, issue receipts, and balance cash drawers daily.
• Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments.
• Distribute and explain forms, documents, and educational materials to patients and family members.
• Respond to patient inquiries regarding registration, insurance, and billing processes.
• Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information.
• Document all patient interactions and update electronic medical records as required.
• Assist with rescheduling and managing patient appointments as needed.

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in data entry.
• Basic knowledge of insurance verification and medical terminology.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and electronic medical record systems.
• Ability to maintain a professional demeanor under stressful situations.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role (Preferred).

Licenses/Certifications

• None required

Experience

• 1+ years in a healthcare registration, scheduling, or patient access setting (Preferred)
• Prior Experience with medical terminology and insurance verification (Preferred)