Patient Access Representative

St Francis Interquest; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

St Francis Interquest is seeking a Patient Access Representative in Colorado Springs to enhance the patient journey through organized intake, insurance verification, and accurate data capture. You will interview patients for demographics and financial information and guide new associates.

You will ensure smooth pre-admission, admission, and registration processes while maintaining confidentiality and excellent customer service in a busy hospital setting.

Qualifications

• High School Diploma or GED required.
• Preferred: healthcare office experience and medical terminology familiarity.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Register patients accurately during admission and enrollment.
• Verify insurance benefits and explain financial requirements.
• Collect patient portions prior to or at service.
• Obtain signatures and scan documents into the electronic record.
• Maintain accuracy within departmental guidelines.
• Protect patient confidentiality and data integrity.

Skills

Organizational skills

Customer service

Multitasking

Prioritization

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

Think differently about the way care is given at St. Francis Hospital Interquest! With 10 specialty-sized operating rooms, a full-service emergency department, inpatient, and critical care units, St. Francis Interquest is well-equipped for caregivers to redefine patient care and clinical efficiency. St. Francis Hospital Interquest is the hospital of the future that will innovate patient care & clinical efficiency through state-of-the-art technology including smart patient rooms, whole-hospital telehealth, and real-time locating capabilities for equipment, patients, and employees. Caregivers will have the opportunity to work with world class specialty surgeons and enhance their skills within their specialty. Leaders will have a once-in-a-lifetime opportunity to build their own teams and cultivate a collaborative and supportive team culture. As a brand-new facility nestled in Colorado Springs, St. Francis Hospital Interquest is designed to support our flourishing community! With 300+ days of annual sunshine, mild winters and easy access places like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.