Patient Access Representative

University Hospitals

Amherst (OH)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

University Hospitals is seeking a Patient Access Representative to welcome patients, verify demographics and insurance, and guide them through the registration process. You will handle check-in/out, scheduling, and payments, while using MyChart and EPIC to ensure accurate data entry and smooth workflows.

Ideal candidates have 1+ year of customer service, preferably in healthcare, with strong communication, organizational skills, and a compassionate approach to patient care.

Qualifications

1+ years of Customer Service, preferably in healthcare.
Strong communication and interpersonal skills with patients and providers.
Ability to multitask and stay organized in a fast-paced environment.
Attention to detail and accuracy in data entry and documentation.
Understanding of confidentiality and sensitive information handling.
Knowledge of electronic health records and basic medical terminology is preferred.

Responsibilities

Greet patients and check them in/out for visits.
Answer phone calls and assist with questions, scheduling, and next steps in care.
Assist patients with enrolling in and using MyChart.
Enter and verify patient demographics, insurance, and financial information.
Coordinate with physicians and care teams to support coordinated care.
Collect and process patient payments (copays, deductibles, balances).
Work in EPIC with queues and in-basket messaging; scan documents.
Schedule referrals and follow-up appointments.
Assist patients with required forms and paperwork.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Compassion

Confidentiality

Problem solving

Education

High School Diploma or GED

Associate's Degree (Preferred)

Medical Terminology (Preferred)

Tools

EPIC

MyChart

Job description

Job Description - Patient Access Representative (2600094L)

Patient Access Representative - ( 2600094L )

University Hospitals is dedicated to making a profound impact on healthcare both locally in Cleveland and nationwide. We serve the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. Our commitment to excellence in patient care and community service drives everything we do.

Why This Role Matters

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

What You’ll Do

This role blends patient interaction, problem‑solving, and administrative accuracy. On a typical day, you’ll:

Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, in‑basket messaging, and document scanning
Schedule referrals and follow‑up appointments
Help patients complete required forms and paperwork

Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.

Additional Ways You’ll Contribute

Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross‑train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements

What Helps You Be Successful in This Role

A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast‑paced environment
Willingness to learn systems like EPICand adapt to different responsibilities or locations

Our Commitment to You

We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’s information.

Education

High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)

Work Experience

1+ years Customer Service (Required)
1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem‑solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands