Patient Access Rep - Women's ED

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and representing Mercy's mission and standards. You will assist with scheduling, registration, benefit verification, pre-certification, and financial clearance, ensuring accurate patient data entry across Mercy facilities.

The role requires 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with insurance plans and medical

Qualifications

• Excellent oral and written communication; telephone etiquette required.
• Positive working relationships with patients, staff, and insurers.
• Strong organizational skills with attention to detail.
• Ability to work under stress and meet deadlines with high accuracy.
• Familiarity with computer systems; able to use a 10-key calculator and keyboard.
• 1-3 years clerical and customer service experience preferred; High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entry into Mercy facilities, including scheduling and registration.
• Verify benefits, obtain pre-certification, and secure financial clearance, including pre-visit collections.
• Ensure accurate patient data in the patient record with attention to data integrity.

Skills

Communication skills

Telephone etiquette

Relationship management

Organizational skills

Attention to detail

Stress management

10-key calculator

Education

High School Diploma

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Hours

Position Details:

Monday - Thursday 2:30p-11p

Friday 2:30p-6:30p

Experience And Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.