Patient Access Rep, Orthopedic Clinic - Sheffield Village

Specialty_Care_UHMSO

Sheffield (OH)

Presencial

USD 32 000 - 45 000

Tempo integral

Há 3 dias

Torna-te num dos primeiros candidatos

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Resumo da oferta

University Hospitals seeks a Patient Access Representative for the Orthopedic Clinic in Sheffield Village to serve as the first point of contact for patients and families. You will validate demographics, insurance, and payments to ensure proper registration and support patient scheduling.

The role requires strong communication and organizational skills, with attention to confidentiality and PHI. Prior healthcare or customer service experience is preferred, and the position is based on-site in

Qualificações

Healthcare or customer service experience required.
Excellent communication with patients and care providers.
Strong organizational and multi-tasking abilities.
Ability to maintain patient confidentiality and PHI.

Responsabilidades

Check patients in and out for visits.
Answer phones and assist with scheduling.
Assist patients with enrolling and using MyChart.
Enter and verify patient demographics, insurance, and payments to ensure accurate registration.
Communicate important details to the care team and coordinate scheduling.
May contact insurers regarding coverage, preauthorizations, or billing.

Conhecimentos

Communication skills

Time management

Attention to detail

Formação académica

High School Diploma or GED

Associate degree preferred

Descrição da oferta de emprego

Job Description - Patient Access Rep, Orthopedic Clinic - Sheffield Village (26000ADK)

Patient Access Rep, Orthopedic Clinic - Sheffield Village - (26000ADK)

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklists and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC.
Resource for new hire orientation and training.
Identifies and recommends process improvements, projects and workflows.
Exceeds team productivity and quality standards.
In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
May schedule surgical procedures.

Additional Responsibilities

Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Maintains a clean and organized work area.
May be cross-trained to perform other duties as assigned.
Actively participates in UH emergency preparedness.
May be scheduled to work at off-sites
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

High School Equivalent / GED (Required)
Associate's Degree (Preferred)

Work Experience

2+ years Healthcare or customer service (Required)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

Physical Demands